Terms of Service

These terms are an agreement between you and — (—, Azerbaijan), which runs Artelio at artelio.si ("Artelio", "we", "us"). By creating an account or using the service you accept them. If you don't agree, don't use Artelio.

1. The service

Artelio is a web studio for creating images, videos and audio with artificial intelligence. You describe what you want, choose a model and settings, and we send the request to the model's provider and give you the result. Some models are run by third-party providers (for example fal.ai, ElevenLabs and Microsoft). Which models are offered, and how they behave, can change at any time.

AI output is generated automatically. It can be inaccurate, unexpected, or similar to what other people receive, and the same request can give different results. Check results before relying on them.

2. Your account

• You must be at least 18 years old to use Artelio.
• You sign in with Google or with a sign-in link sent to your email address. Keep access to that account or mailbox secure; you are responsible for what happens under your account.
• One person, one account. Accounts created to collect free credits repeatedly may be closed without notice.
• Give us accurate information and keep your email address current.

3. Credits and payments

• Generating uses credits. The number of credits for each request is shown before you press Generate. It depends on the model and the settings you choose.
• New accounts receive free welcome credits. We may change or stop this offer at any time, and we may withdraw free credits that are obtained or used in breach of these terms.
• You can buy credit packs on the Pricing page. Prices are shown in the currency you will be charged, before you pay. Payments are processed by our payment partners (for example Epoint); we never see or store your full card number.
• Credits are not money, cannot be transferred to another account and cannot be exchanged for cash, except as described in our Refund Policy.
• If a generation fails, the credits for it are returned to your balance automatically.
• We may change the credit price of models in the future. A change never affects requests you have already started.

4. Acceptable use

You may not use Artelio to create, upload or share:

• sexual content involving minors, or any content that sexualises minors (we report such content to the authorities);
• sexual or intimate content depicting a real, identifiable person, or any content of a real person made without their consent;
• content meant to deceive people about who said or did something (deepfakes), including impersonation, fraud, and election or political disinformation;
• voice copies of a real person without that person's permission;
• content that promotes violence, terrorism, self-harm, or hatred against people based on protected characteristics, or that harasses or threatens anyone;
• content that infringes someone else's copyright, trademark, privacy or other rights;
• anything illegal in Azerbaijan or in the place where you use the service.

You also may not try to bypass our safety filters, credit limits or payment checks, use automated scripts to create accounts or requests, resell access without our written agreement, or interfere with the service or other users.

We use automated filters, and so do the model providers. Requests that break these rules can be refused, and refused requests don't use credits. We can remove content, suspend or close accounts that break these terms, and keep records needed to investigate abuse or to meet a legal obligation.

5. Your content

• Inputs. You keep your rights in the prompts, images, audio and other files you upload. You confirm that you have the right to use them and that using them with Artelio doesn't break anyone's rights.
• Outputs. Between you and us, you own the results you create, to the extent the law allows. You can use them for personal and commercial purposes, as long as you follow these terms and the law. Results may not be protected by copyright in every country, and similar results may be created for other people.
• Licence to us. You give us the permission needed to store, process and show your inputs and results to you, and to send them to model providers, only to run and protect the service.
• Training. We do not use your inputs or results to train AI models.

6. Availability and changes

We work to keep Artelio available and secure, but we don't promise that it will always be available, error-free or that a particular model will remain offered. We may change, add or remove features, models and prices. If we make a significant change to these terms, we will tell you by email or on the site before it takes effect; using the service afterwards means you accept the change.

7. Ending your account

You can stop using Artelio at any time and ask us to delete your account by writing to [email protected]. We can suspend or close your account if you break these terms, if the law requires it, or if we stop offering the service. If we close the service for reasons that are not your fault, we refund unused purchased credits.

8. Liability

Artelio is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or for the content of AI results, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.

9. Law and disputes

These terms are governed by the laws of the Republic of Azerbaijan. We will try to resolve any complaint with you directly first: write to [email protected]. If that fails, disputes go to the competent courts of Baku, unless consumer law gives you the right to go to the courts where you live.

10. Contact

—, —, Azerbaijan. Tax ID (VÖEN): —. Email: [email protected]. See also our Privacy Policy, Refund Policy and Contact pages.